Client Care
Shipping & Returns.
Delivered with the care of a private appointment — and returned just as simply.
Delivery
Every AVIN order is dispatched in signature packaging with complimentary standard delivery.
| Region | Timeframe | Delivery |
|---|---|---|
| Oman | 1–2 business days | Complimentary |
| GCC | 2–4 business days | Complimentary |
| Switzerland & Europe | 3–6 business days | Complimentary over OMR 100 |
| Rest of the world | 5–10 business days | Calculated at checkout |
International orders may be subject to import duties and taxes, which are the responsibility of the recipient unless stated at checkout.
Dispatch & packaging
Orders placed before 14:00 GST, Sunday to Thursday, are dispatched the same day. Each ritual is wrapped by hand and may include a handwritten card on request. Gift orders never show prices.
Tracking
You will receive a confirmation email with a tracking link as soon as your order leaves us. A signature may be requested on delivery.
Returns
- Unopened products may be returned within 14 days of delivery for a full refund.
- For hygiene reasons, opened products cannot be returned unless faulty.
- Consultation vouchers and gift cards are non-refundable but may be transferred.
How to return
- Write to the concierge with your order number.
- Receive a prepaid return label by email.
- Pack the product unopened in its original box.
- Your refund is issued within 5 business days of receipt.
Damaged items
If your order arrives damaged, please contact us within 48 hours with a photograph. We will send a replacement at no cost.
Help
The concierge is available Sunday to Thursday, 9:00–18:00 GST, at concierge@dravin.com or via the contact page.