Frequently Asked
Questions, answered.
Everything you might wish to know — and a concierge for anything we haven't answered.
i.Products & Ingredients
Is EXOGLOW suitable for sensitive skin?
EXOGLOW is formulated with sensitive skin in mind and contains no added fragrance. As with any new skincare, we recommend a patch test before first use.
What does “exosome-inspired” mean?
It describes bio-inspired vesicle technology used in a cosmetic context to support the look of renewed, resilient skin. AVIN products are cosmetics, not medicines. Read the science.
Can I use EXOGLOW with retinol or vitamin C?
Generally, yes. Apply EXOGLOW first and allow it to absorb. If you use prescription actives, a consultation will help you build the right sequence.
Can I use EXOGLOW during pregnancy?
Please consult your physician before introducing new skincare during pregnancy or breastfeeding.
ii.Rituals & Usage
How many drops should I use?
Three to four drops, morning and evening, pressed gently into face, neck and décolleté.
How long does a 30 ml flacon last?
With twice-daily use, approximately eight to ten weeks.
When will I see results?
Skin often feels comforted within days. Visible changes in texture, firmness and radiance build over several weeks of consistent use.
iii.Consultations
Is a consultation a medical appointment?
AVIN consultations are cosmetic skin-guidance sessions. If a medical concern is identified, you will be advised to seek appropriate medical care.
Can I consult in Arabic?
Yes — consultations are available in English and Arabic.
How do I reschedule?
Reply to your confirmation email at least 24 hours before your appointment.
iv.Orders & Delivery
Where do you deliver?
Across the GCC, Switzerland, Europe and beyond. See Shipping & Returns for timings.
How is my order packaged?
Every ritual arrives in signature AVIN packaging, protected and ready to give.
Can I send a gift with a message?
Yes. Add a message at checkout and we will include a handwritten card, with no prices shown.
v.Returns
What is your returns policy?
Unopened products may be returned within 14 days of delivery.
My order arrived damaged.
Please contact the concierge within 48 hours with a photograph, and we will send a replacement.
vi.AVIN Circle
How do I join?
Automatically with your first ritual, or directly on the AVIN Circle page.
How do I reach Privé?
Privé is extended automatically after your third ritual or refill.
No answer found. Ask the concierge.
Still wondering?